Terms of Service (Customers)

Let's Get Food is a marketplace that connects customers with independent food and event merchants (“Merchants”) for catering, event packages, and related services. We facilitate discovery, quoting, booking, payment, and support, we are not the caterer, chef, or event organizer, and each order is a contract between you and the Merchant.

• You must provide accurate account information and keep your login credentials secure.
• You must be at least the age of majority in your province of residence to create an account.
• You are responsible for activity that occurs under your account.
• You may delete your account at any time via Settings → Delete Account (OTP-verified) or our web account-deletion page.

• Quotes and packages are offered by Merchants and may vary by availability, guest count, dietary needs, and date.
• Once you accept a quote or complete a booking, a contract is formed directly between you and the Merchant for fulfillment of that order; Let's Get Food facilitates the transaction and provides customer support.
• Order and cancellation details (including any deposit due at booking and applicable cancellation windows) are shown to you before you complete checkout and are also summarized in our Refund & Cancellation Policy.

Payments are processed by Stripe, our third-party payment processor, in CAD. By providing payment information, you authorize us to charge the amounts shown at checkout, including a 25% deposit at booking and the remaining balance before your event. We do not store your full card number. Checkout names the Merchant as the business providing the food.

• Platform fee: a flat 3.5% of the food subtotal, shown as its own line and not charged on delivery.
• Delivery fees are set by the Merchant and paid to the Merchant.
• Taxes are calculated at checkout.

Cancellation windows and refund eligibility are shown in-app before you complete a booking and are described generally in our Refund & Cancellation Policy. Refunds, where applicable, are issued to your original payment method via Stripe.

You agree to use the Services lawfully and respectfully. See our Acceptable Use Policy for prohibited conduct.

If you submit reviews, photos, or other content, you grant us a non-exclusive, royalty-free licence to display and use that content in connection with operating and promoting the Services. You must not post false, defamatory, or infringing content.

The Services are provided “as is.” Let's Get Food is a marketplace facilitator and is not responsible for the quality, safety, legality, or timeliness of goods and services provided by Merchants, though we will assist with disputes and support requests in good faith. To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Services is limited to the amount of platform fees you paid to us in the twelve (12) months preceding the claim. Nothing in these Terms limits liability that cannot be limited under applicable Canadian consumer protection law.

Where we review a Merchant's uploaded certificate, that means the document is on file. It is not a kitchen inspection and not a promise that the food is safe. Please confirm allergies and dietary needs directly with the Merchant.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Disputes will first be addressed through our support team; if unresolved, disputes will be subject to the exclusive jurisdiction of the courts of Ontario, Canada, except where mandatory consumer-protection law provides otherwise for your province of residence.

We may update these Terms from time to time. We will notify you of material changes in-app or by email. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

Let's Get Food Inc. · Email: team@letsgetfood.com